Complete Communication Capabilities
Everything your business needs to communicate effectively. From essential calling features to advanced AI-powered tools, we've got you covered.
Call Routing & Forwarding
Intelligent call routing with simultaneous ring, sequential forwarding, find-me/follow-me, and advanced call distribution to any device.
Ring Groups
Distribute incoming calls across multiple team members with customizable ring strategies and overflow options.
Time-Based Routing
Schedule different call flows for business hours, after hours, holidays, and special events automatically.
Caller ID Routing
Route calls to specific destinations based on the incoming caller ID—prioritize VIP customers automatically.
Auto Attendants & IVR
Create sophisticated multi-level menus with custom prompts, routing logic, business hours scheduling, and professional voice prompts.
Dial-by-Name Directories
Let callers reach employees by entering their name on the keypad—no need to know extension numbers.
Voicemail & Email Delivery
Professional voicemail with email delivery, custom greetings, visual voicemail access, audio attachments, and AI transcription.
Business SMS & MMS
Send and receive texts with images from your business number. Team inbox, templates, scheduled messages, auto-replies, and campaigns.
Cloud Faxing
Send and receive faxes via email—no fax machine required. Secure transmission, cloud archive, and HIPAA compliant storage.
Call Queues
Advanced queue management with hold music, position announcements, estimated wait times, callback options, and overflow handling.
Call Park
Park calls in virtual slots and retrieve them from any phone—perfect for busy office environments.
Music on Hold
Upload custom audio or choose from our library to keep callers engaged with music and promotional messages.
Call Recording
On-demand and automatic recording with secure cloud storage, playback controls, search, and compliance features.
Monitor, Whisper & Barge
Supervisors can listen to live calls, whisper coaching to agents, or join conversations for real-time assistance.
Business Phone Numbers
Local, toll-free, vanity, and international numbers with automatic E911 registration and easy number porting.
Caller ID (CNAM)
Display your business name on outbound calls and see caller names for incoming calls. STIR/SHAKEN authentication included.
HD Conferencing
Crystal-clear conference calls with PIN protection, recording options, participant management, and unlimited participants.
Group & Overhead Paging
Page specific departments, phone groups, or broadcast facility-wide announcements through overhead speakers.
Mobile & Desktop Apps
Full-featured softphone apps for iOS, Android, Windows, Mac, and web with presence, messaging, and HD voice.
Hot Desking
Log into any desk phone to access your personal settings, extension, voicemail, and speed dials instantly.
Click-to-Call
Initiate calls directly from your browser, CRM, or business applications with a single click.
Live Dashboards
Real-time visibility into active calls, queue status, agent availability, and system performance metrics.
Call Reports & Analytics
Comprehensive reports on call volume, duration, quality, costs, and team performance with scheduled delivery.
AI Transcriptions & Insights
Automatic call transcriptions with AI-powered summaries, sentiment analysis, keyword detection, and trend reporting.
CRM Integrations
Connect with 130+ apps & platforms. Click-to-dial, screen pop on incoming calls, activity logging, contact sync, and custom field mapping.
Contact Center
Omnichannel queues, screen pop integration, skills-based routing, real-time dashboards, and supervisor tools.
API & Webhooks
RESTful API access, webhook notifications, custom integrations, and comprehensive developer documentation.
User Management
Role-based access control, department organization, permission management, and user provisioning.
Door Phones & Intercoms
Integrate SIP-based door phones for secure building access, video support, and remote door unlock.
Looking for something specific? We offer many additional features and capabilities beyond what's listed here.
Contact us to learn more