Call Routing & Forwarding
Intelligent routing to reach the right person every time
Ensure every call reaches the right person at the right time with flexible forwarding rules. Set up simultaneous ring, sequential forwarding, or find-me/follow-me patterns that adapt to your availability and business needs.
Key Capabilities
Simultaneous Ring
Ring multiple devices at once—desk phone, mobile, and softphone together.
Sequential Forwarding
Try devices in order—desk phone first, then mobile, then backup number.
Find-Me/Follow-Me
Calls follow you based on your schedule and location preferences.
Conditional Rules
Forward based on caller ID, time of day, or custom conditions.
Overflow Handling
Automatically route when lines are busy or after specified ring time.
External Forwarding
Forward to any external number including mobile phones and landlines.
Benefits
Use Cases
Hybrid Workforce
Seamlessly route calls to employees whether in office or working remotely.
On-Call Teams
Route urgent calls to on-call staff based on rotation schedules.
Executives
Ensure important calls always reach executives regardless of location.