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Caller ID Routing
Route calls based on who is calling
Route calls to specific destinations based on the incoming caller ID. Prioritize VIP customers, route known contacts to their account managers, or block unwanted callers automatically.
Key Capabilities
VIP Routing
Route important customers directly to senior staff or priority queues.
Account Manager Routing
Route customers directly to their assigned account manager.
Block Lists
Automatically block or route unwanted callers to voicemail.
Area Code Routing
Route calls based on caller area code or region.
Custom Rules
Create complex routing rules based on caller ID patterns.
CRM Integration
Route based on customer data from your CRM system.
Benefits
VIP customer treatment
Personalized service
Reduced spam calls
Efficient call handling
Better customer experience
Use Cases
1
Account Management
Route existing customers directly to their account manager.
2
VIP Service
Give priority treatment to your most important customers.
3
Spam Prevention
Block known spam numbers or route to voicemail.