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Time-Based Routing
Automatic routing based on schedules
Route calls differently based on time of day, day of week, or special dates. Perfect for businesses with varying hours, multiple time zones, or seasonal schedules.
Key Capabilities
Business Hours Rules
Different routing for open hours, closed hours, and breaks.
Holiday Schedules
Set up special routing for holidays and company events.
Time Zone Support
Manage routing across multiple time zones.
Day-of-Week Rules
Different patterns for weekdays, weekends, or specific days.
Emergency Override
Quickly activate emergency routing that bypasses schedules.
Seasonal Adjustments
Automatically adjust for seasonal business changes.
Benefits
Automated schedule management
No manual routing changes
Professional after-hours handling
Better work-life balance
Consistent customer experience
Use Cases
1
Retail Businesses
Route to voicemail or answering service outside store hours.
2
Global Companies
Route calls to appropriate regional offices based on time.
3
Professional Services
Route emergency calls to on-call staff after hours.