US-Based Support Team
Cloud Phone Systems
Built Around Service
Enterprise-grade communications powered by best-in-class platforms, delivered with white-glove support from a team that knows your environment.
Highly Rated
By our clients
5-Star Support
US-based team
Enterprise Grade
Carrier-class reliability
4M+ Seats
Trusted worldwide
Reliable
Enterprise-grade uptime
Secure
Protected communications
Compliant-Ready
Industry standards
Scalable
Grows with your business
Work From Anywhere
Your Desk Phone, Everywhere
Presence Indicators
See who is available, busy, or away in real-time
Instant Messaging
Team chat integrated with your phone system
Cross-Device Sync
Seamless experience across all your devices
Available on all platforms
iOS
Android
Windows
Mac
Web
Business Messaging
Text Your Customers Like a Team
Professional SMS platform that keeps your team connected with customers through shared inboxes, templates, automation, and powerful campaign tools.
Team Inbox
Shared conversations for seamless team collaboration
Message Templates
Quick responses with pre-built templates
Scheduled Messages
Plan and send messages at the perfect time
Auto-Replies & Keywords
Automated responses for instant engagement
Contact Groups
Organized lists for targeted messaging
Campaigns & API
Bulk messaging and developer integrations
AI Insights & Automation
Unlock the Power of AI
Turn everyday calls into searchable, actionable intelligence—without extra effort from your team.
Workflow Enhancements
Call Summaries
Create concise overviews of call interactions
Sentiment Detection
Understand customer sentiment automatically
Key Topic Insights
Identify key topics and recurring issues
Flexible Insight Generation
Automatic or On-Demand Insights
Get AI insights when you need them
Custom Reporting from Insights
Filter and report on the data that matters to you
Operational Benefits
Empower Busy Managers
Save time reviewing calls and coaching
Spot Trends Faster
Identify sentiment shifts and common problems
Better Decisions
Use real call data to drive process improvements
AI-Powered Features
Comprehensive suite of intelligent tools for your communication needs
Call Transcription
Live Transcription
AI Prompts
Score Assist
AI Wrap-up
Sentiment Analysis
Topic Detection & Reporting
Sentiment Trend Tracking
Sentiment Trajectory
AI Insights Reporting & Dashboards
Insights & Analytics
Live Dashboards & Reporting
Real-Time Metrics
Monitor calls, queues, and agent activity as it happens
Custom Reports
Build detailed reports with the data that matters to you
Performance Alerts
Get notified when key metrics exceed defined thresholds
Comprehensive reporting tools
Call Analytics
Queue Stats
Agent Performance
SLA Tracking
Export & Schedule
100%
Pre-configured and ready to use
True Mobility
Plug and Play. Work from Anywhere.
Once your phones are configured, they work anywhere you have power and internet. Take them home, to a branch office, or on the road—your business communications follow you seamlessly.
Zero Configuration Required
Just plug in power and ethernet—your phone automatically connects and works.
Location Independent
Same extension, same features, same experience—no matter where you are.
Remote Work Ready
Perfect for hybrid teams, home offices, and distributed workforces.
Extend Your Platform
Add powerful capabilities to your phone system with modular add-ons designed for modern business needs.
View all featuresContact Center
Omnichannel queues
Screen pop integration
Call recording & monitoring
Real-time dashboards
Agent performance metrics
Supervisor tools
CRM Integrations
130+ apps & platforms
Click-to-dial
Screen pop on incoming calls
Activity logging
Contact sync
Call notes & tagging
Custom field mapping
Business SMS
Team inbox
Message templates
Scheduled messages
Auto-replies & keywords
Contact groups
Campaigns & API
Cloud Faxing
Send & receive faxes
Email to fax
Fax to email
Secure transmission
Archive & search
HIPAA compliant
White-Glove Service
We Do the Heavy Lifting
You focus on your business. We handle the technology, configuration, and support—completely.
User-Friendly Portals
Intuitive web portals for managing your phone system—but you never have to use them if you don't want to.
We Handle Everything
Need a change? Just ask. We handle all setups, configurations, and adjustments—no matter how small.
Never Touch the Portal
Many of our clients have never logged into their portal. We do it all for them—that's the Teklink difference.
Zero Downtime Migration
We prepare everything in advance. When it's time to switch, our team is on-site to ensure phones work continuously.
Seamless Migration Guarantee
When moving from another provider, we prepare all setups, routes, and configurations in advance. Our onboarding team arrives on-site to handle the transition—your phones work continuously throughout the entire process. Zero downtime. Zero disruption.
0
Minutes of Downtime
100%
Uptime During Migration
On-Site
Support Team
Trusted by Leading Organizations
Ready to Transform Your Communications?
Let's discuss how our platform can help your team communicate better. Our US-based team is ready to answer your questions.
Business Hours
Monday - Thursday, 9 AM - 6 PM EST
Friday, 9 AM - 12 PM EST
Visit Us
1 Paragon Dr Suite 159
Montvale, NJ 07645
Mail Us
PO Box No 110002
Brooklyn, NY 11211